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Defending yourself from overcharged bills by recording the conversation

John received a promotional call from a telephone company offering him a series of very interesting discounts.

On a different occasion, he would have ignored the offer, but on this occasion the offer was really tempting as it was from his telephone company with which he had been a client for several years. There was no way he would distrust them, so he accepted.

As expected, he received a series of excellent discounts during the first two months, but upon expiration and despite continuing to enjoy a special treatment, he was charged a small fee. Nothing serious, but it was something that had not been communicated to him in the offer.

Upon contacting the company, they claimed to have communicated the clause to him during the call.

When requesting the recording, they replied that there had been a failure in the program and that it was not available.

Luckily, John had heard this type of situation and recorded the conversation using the “hands-free” option and the telephone recorder. He used the certifications offered by CertifyDoc and filed a complaint with legal evidence.

With CertifyDoc you will have proof of legal validity to avoid scams or frauds.

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Mario Scalabrino

CEO at Certifydoc
Mario loves to read and write articles. He also loves to share knowledge especially if it’s likely to have social or cultural influence. Since he detests fake news, he always carefully verifies the sources of his articles. He is enthusiastic about science, nature, dancing, partying and people, but not necessarily in that order. A high tech entrepreneur and a forensic consultant, he holds an MSE in Electronic Engineering and a Master in Mediations and Conflicts Resolution. He was also an International Software Sales Director and an Armed Forces Officer in Forensic Scientific Investigation. Mario loves people who demonstrate tolerance, equality and respect for everyone. Follow Mario on LinkedIn or on Twitter
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